Privacy Policy for HLT Multiservices
Effective Date: [Insert Date, e.g., October 10, 2025]
This Privacy Policy describes how HLT Multiservices ("we," "us," or "our") collects, uses, and shares your personal information when you use our website, services, and interact with us. Our services include Taxes, Notary & Legal Docs, Bookkeeping, and Travel services, offered both in-person and remotely.
1. Information We Collect
We collect information that is necessary to provide our comprehensive services. The type of information depends on the service you engage us for:
A. Information You Provide Directly (Client Data)
- Contact & Identity Data: Name, address, email address, phone number.
- Sensitive Financial & Legal Data:
- For Tax/Bookkeeping: Social Security Numbers (SSN), Employer Identification Numbers (EIN), date of birth, income statements, expense records, bank account details, and investment information.
- For Notary & Legal Docs: Government-issued ID details (ID number, expiry), legal document content, signatures, and physical appearance details for remote notarization.
- Travel Data: Passport information, travel preferences, flight and hotel booking details.
- Correspondence: Information provided when you communicate with us (e.g., chat, email, phone).
B. Information Collected Automatically (Website Data)
When you visit our website, we may collect non-personal data:
- Usage Data: IP address, browser type, operating system, pages viewed, time spent on the site, and referring website addresses.
- Cookies and Tracking Technologies: We use cookies to analyze site traffic, customize content, and remember your preferences. You can control cookie settings through your browser.
2. How We Use Your Information
We use your personal information solely for the purposes for which it was collected, including:
- Service Delivery: To provide and manage the Taxes, Bookkeeping, Notary, and Travel services you request.
- Communication: To contact you regarding service updates, appointments, necessary documentation, and billing.
- Compliance: To fulfill our legal and regulatory obligations, particularly those related to tax preparation (IRS), anti-money laundering (AML), and notary requirements in Florida.
- Improvement: To analyze usage and technical data to improve our website and service offerings.
- Billing and Payment: To process fees for services rendered.
3. How We Share Your Information
We do not sell your personal information. We only share data with third parties necessary to perform the contracted services or comply with the law:
- Service Providers: We share necessary data with trusted third-party vendors who assist us in operating our business, such as:
- Secure tax software providers (for e-filing).
- Secure bookkeeping platforms (e.g., QuickBooks, Xero).
- Remote Online Notary (RON) platforms.
- Travel booking systems (for flight/hotel reservations).
- Legal & Regulatory Authorities: We will disclose your information when required to do so by law, such as in response to a subpoena, court order, or governmental request (e.g., to the IRS or Florida state regulatory bodies).
- Business Transfers: If HLT Multiservices is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as a business asset.
4. Data Security and Retention
We are committed to protecting your highly sensitive information. We implement robust, industry-standard administrative, technical, and physical security measures (e.g., encryption, secure cloud storage, multi-factor authentication) to protect your data against unauthorized access, destruction, or disclosure.
We retain client data only for as long as necessary to provide the services and fulfill our legal obligations, including tax record retention requirements (which can be up to seven years).
5. Your Rights and Choices
Depending on your location and the services you use, you may have the right to:
- Access: Request copies of the personal information we hold about you.
- Correction: Request that we correct any information you believe is inaccurate or incomplete.
- Deletion: Request that we delete your personal information, subject to our legal obligations to retain tax and compliance records.
- Opt-Out: Opt out of receiving marketing or promotional emails from us by following the unsubscribe link in those communications.
6. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
HLT Multiservices
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.